These Terms of Service ("Terms") govern your access to and use of the SunnyEscapesGetaways platform at sunnyescapesgetaways.com (the "Platform"), operated by SunnyEscapesGetaways ("we", "us", "Company"), based in Rodney Bay, St. Lucia, Eastern Caribbean. By accessing the Platform, creating an account, or making any booking or purchase, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.
1. Acceptance of Terms
You must be at least 18 years of age to register an account or make a booking. By using the Platform, you represent that you meet this requirement and have the legal capacity to enter into a binding agreement. If you are booking on behalf of a group or company, you represent that you are authorised to accept these Terms on their behalf.
2. Our Platform & Services
SunnyEscapesGetaways is an online travel marketplace connecting travellers with licensed Caribbean service providers across the following categories:
- Stays & Villas — approved accommodation offered by participating property providers
- Sailings & Cruises — private charters, sunset cruises, inter-island ferry crossings, and snorkelling sails
- Spa & Wellness — treatments, packages, and day retreats at partner spas across the island
- Tours & Transfers — airport pickups, island tours, Pitons excursions, and shared or private taxis
- Adventures — snorkelling, diving, hiking, ATV, zip-lining, and other outdoor experiences
- Conference Rooms — professionally equipped meeting and event spaces bookable by the half-day or full day
- Travel Shop — beach essentials, local souvenirs, personal care products, and gift cards with island-wide delivery
We act as an intermediary and booking facilitator. The actual services are delivered by independent third-party operators. While we carefully vet all partners, we are not responsible for the quality, safety, availability, or legality of services provided directly by third parties.
3. User Accounts
- You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account
- You must provide accurate, current, and complete information when registering and keep it up to date
- You must notify us immediately of any suspected unauthorised access to your account
- We reserve the right to suspend or permanently terminate accounts that violate these Terms, engage in fraudulent activity, or are inactive for more than 24 months
- One account per individual or business entity; duplicate accounts may be merged or removed
4. Bookings & Payments
Confirmation: A booking is confirmed only upon receipt of full payment and the dispatch of a confirmation email containing your unique reference number. All bookings are subject to availability at the time of payment.
Pricing: All prices are displayed in USD unless stated otherwise. Prices include applicable taxes and the platform service fee. Prices may change until a booking is confirmed — the price shown at checkout is the price you pay.
Payment Methods: Online payments are processed through HandyPay's hosted checkout. Available card types and payment options are shown during checkout. We do not store card numbers or CVV details.
Platform Service Fee: A service fee of up to 5% is added to all bookings. This fee covers platform maintenance, customer support, and payment processing costs. The service fee is non-refundable except where a service provider cancels the booking.
Flight Bookings: Flight fares are dynamic and set by airlines. Confirmed flight bookings are subject to the individual airline's fare rules, which are displayed before checkout. Most promotional fares are non-refundable.
5. Cancellations & Refunds
Standard Policy: For hotels, sails, tours, spa treatments, adventures, and conference rooms — cancellations made more than 48 hours before the scheduled service are eligible for a full refund minus the platform service fee.
Within 48 Hours: Cancellations within 48 hours of the service are subject to the individual provider's cancellation terms, which are shown on each listing before booking.
Flights: Flight cancellation and change policies are set by the operating airline and displayed at checkout. Non-refundable fares will not be refunded; change fees may apply.
Weather Cancellations (Sails & Adventures): If an operator cancels due to adverse weather or safety concerns, you receive a full refund including the service fee, or a complimentary reschedule at your preference.
No-Shows: Failure to arrive for a confirmed booking without prior cancellation is treated as a no-show; no refund will be issued.
Provider Cancellations: If any service provider cancels your booking for any reason other than weather, you will receive a full refund including the service fee within 5–10 business days.
6. Travel Shop Orders
Shop orders are separate from service bookings and are processed independently. Once an order is placed and payment confirmed, it is dispatched within 1–2 business days. Free island-wide delivery applies to orders over $75.
Unused items in original, unopened packaging may be returned within 14 days of delivery. Personal care items, consumables, and opened products are non-returnable. Gift cards are non-refundable after issue.
7. Prohibited Conduct
You agree not to:
- Use the Platform for any unlawful purpose, including travel fraud, identity theft, or money laundering
- Submit false, misleading, or fraudulent booking information, reviews, or personal details
- Attempt to access any part of the Platform without authorisation, including admin panels or other users' accounts
- Post defamatory, offensive, discriminatory, or harmful content in reviews, messages, or communications
- Use automated tools (bots, scrapers) to extract content, pricing, or availability data from the Platform
- Circumvent, disable, or interfere with security features, rate limits, or access controls
- Send unsolicited commercial messages (spam) to other users or our support team
8. Intellectual Property
All content on the Platform — including the SunnyEscapesGetaways name, logo, design, text, photographs, destination guides, and software — is the property of SunnyEscapesGetaways or its licensed suppliers and is protected under applicable intellectual property law. You may not copy, reproduce, modify, distribute, or create derivative works from any Platform content without our express written permission. Screen captures for personal trip planning are permitted.
9. Limitation of Liability
To the fullest extent permitted by Saint Lucian law, SunnyEscapesGetaways shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform, or from services booked through it and delivered by third-party operators. Our total aggregate liability for any claim arising from a specific booking shall not exceed the total amount paid by you for that booking. We are not liable for flight delays, weather events, natural disasters, or acts beyond our reasonable control.
10. Governing Law & Disputes
These Terms are governed by and construed in accordance with the laws of Saint Lucia. Any dispute arising from or relating to these Terms or your use of the Platform shall first be addressed through good-faith negotiation. If unresolved, disputes shall be subject to the exclusive jurisdiction of the courts of Saint Lucia.
11. Changes to These Terms
We reserve the right to update these Terms at any time. Revised Terms will be posted on this page with an updated effective date. For material changes, registered users will be notified by email. Continued use of the Platform after the effective date constitutes acceptance of the revised Terms.
12. Contact
For any questions about these Terms, please visit our Contact page or reach our support team on WhatsApp at +1 (758) 729-1305, Monday–Saturday, 8 am–8 pm AST. We are based in Rodney Bay, St. Lucia, Eastern Caribbean.